Cancellation, Booking Changes & Refund Policy

Approved refunds are processed according to the applicable cancellation, modification or booking-error rule, and are normally issued to the same payment method used for the purchase.

Processing time may vary depending on the bank, payment processor or financial institution involved. Black Car CR is not responsible for delays caused by banks, card issuers, PayPal, bank transfers or other external financial institutions.

A modification is any change requested to an already confirmed reservation, without cancelling it entirely (for example: time, date, pickup address or destination, flight, number of passengers, luggage, child seats, surfboards, bicycles or pets).

• More than 24 hours before the service: the change can be made without penalty, provided it is operationally possible. Even so, if the change increases distance, time, vehicle type or other factors, the fare may increase.
• Less than 24 hours before the service: a modification charge of up to 20% of the total value of the reservation may apply, subject to vehicle and driver availability.
• Changes on the same day of service: are not guaranteed and are evaluated case by case, based on the vehicle, the driver, road conditions and other already confirmed reservations.

If the new cost is higher, the customer must pay the difference before receiving the modified service. If the new cost is lower, the refundable difference is subject to a 20% administrative charge (for example: a $100 difference generates a $20 charge and an $80 refund, subject to approval).

Online reservation management (blackcarcr.com/manage-booking): changes requested through the online page are available only more than 48 hours before the original pickup time of that transfer (Costa Rica time); within 48 hours, please contact our team directly at bookings@blackcarcr.com or WhatsApp +506 8641-5222, where the conditions above apply case by case. Cancellations and refunds requested online are always requests: the reservation remains valid until our team approves the request in writing, and any refund is an estimate processed manually under this policy. Every request receives an automatic written acknowledgement by email.

The customer is responsible for reviewing all reservation details before completing payment. This includes duplicate purchases, incorrect route or date, wrong time, incorrect number of passengers or any other error during the booking process.

When a customer error requires cancellation, correction or refund, the request is handled under this policy and the corresponding administrative charges apply. The full value cannot be refunded when payment processing, banking, tax or administrative costs have already been incurred.

This free rescheduling does not apply if the passenger missed the flight, arrived late at the airport, voluntarily changed flights, decided not to travel, or if the customer did not give at least 3 hours' notice. In these cases, or if the customer prefers to cancel instead of reschedule, the standard cancellation rules in Section 1 apply.

Black Car CR plans every trip based on the information the customer provides when booking (passengers, luggage, flights, addresses, child seats, pets, etc.). Our all-inclusive rates depend on this information being complete and accurate. If the information turns out to be incorrect or incomplete and this affects the assigned vehicle, the route, the time or the cost of the service, additional charges or service adjustments may apply.

Black Car CR is not responsible for cancellations, delays or changes caused by events beyond its reasonable control, such as accidents, medical emergencies, social unrest, weather events, road closures, natural disasters or government restrictions. In these cases, we will work with the customer to find the best possible solution: rescheduling, route change, service credit or another arrangement according to the circumstances.

All cancellation, modification or refund requests must be submitted through Black Car CR's official booking channels published on the website (coming soon also through our Booking Management Portal). A request is not considered approved until Black Car CR confirms it in writing. Simply submitting a request does not guarantee its approval.

By completing a reservation, making a payment, requesting a modification or using Black Car CR's services, the customer accepts this Booking Changes, Cancellation and Refund Policy. Black Car CR may update this policy at any time; the version published on the website at the time of booking is the one that applies, unless otherwise agreed in writing.