Service Policies

Black Car CR services are private. The vehicle or vehicles assigned are dedicated to the passengers included in the reservation; the trip is not shared with other customers.

We offer transfers to and from airports, trips between destinations, local transportation and hourly, daily or event services, subject to availability and prior coordination.

The customer must provide the date, time, origin, destination, number of passengers, luggage and the necessary contact details to organize the transportation.

A quote or booking request does not by itself constitute a confirmation of the service. The payment receipt evidences the payment made; the booking confirmation identifies the confirmed transportation and its details.

Before the trip, the customer must review their confirmation and report any incorrect information. You can view your reservation and manage requests from the reservation management panel or through our official customer service channels.

Black Car CR offers the following categories, depending on the route and availability:

Assignment also considers the volume of luggage and any declared special items. Passenger capacity does not guarantee space for any quantity or size of luggage.

When several units are required, the reservation must identify the number of vehicles and the total price of the service. For the 4×4 SUV category, groups exceeding three passengers per unit require additional units.

The images and models shown represent the vehicles of each category. The reservation guarantees the confirmed category; a specific model must be expressly agreed.

To serve a Black Car Standard service, we may assign a 4×4 SUV, Jungle Limo or Limo Bus at no additional cost, provided it has sufficient capacity for the passengers and luggage.

For confirmed 4×4 SUV or Jungle Limo bookings, the contracted category is respected.

A Limo Bus service may be served with two Standard units when both can adequately transport the group and its luggage. This arrangement is communicated to the customer during the coordination of the service.

The customer must declare the number of suitcases and communicate whether they will be transporting surfboards, bicycles, child car seats, wheelchairs or other oversized items.

This information makes it possible to select a suitable unit and organize the available space.

If the luggage or number of passengers differs from what was declared and requires a different vehicle or additional units, Black Car CR will coordinate the available alternatives and communicate any price difference before agreeing on the adjustment.

Passengers or items exceeding the safe capacity of the vehicle will not be transported.

The services include private transportation, a bilingual driver, air conditioning, bottled water and on-board Wi-Fi.

The internet connection depends on mobile network coverage during the journey and may experience interruptions in areas with limited signal.

For airport pickups, the service includes tracking of the reported flight and coordination of the meeting with the driver.

To organize the pickup, the customer must provide the correct airport, date and flight number.

Black Car CR tracks the reported flight and coordinates the pickup taking into account its arrival and the immigration and baggage collection process.

The customer must communicate any flight change, missed connection, cancellation or modification of their itinerary. If you travel on a different flight, you must inform us of the new number and schedule.

Meeting point instructions are provided during the coordination of the service. If the passenger cannot find the driver or is delayed when leaving the airport, they must contact our team.

A change of date, airport or itinerary that requires reorganizing the transportation is subject to confirmation of availability.

The pickup time is coordinated taking into account the origin, the estimated travel time and the advance time needed for the flight.

The customer must provide their flight departure time and be ready at the confirmed time.

Travel times are estimates. Traffic, weather and road conditions can affect the duration of the journey, and should be considered when organizing the departure.

Passengers must be ready at the agreed location at the confirmed time.

The customer must provide a precise address or location and inform us of entry instructions, access restrictions or road conditions that may affect the vehicle's arrival.

If the property does not allow safe access, our team will coordinate a suitable meeting point.

Passenger delays must be communicated as soon as possible. Waits and extensions of the service are coordinated according to the availability of the driver and other scheduled reservations. Any additional charge must be communicated before agreeing on the extension.

Local transportation is quoted at the Black Car Standard rate. The assigned unit depends on availability and may be Standard, 4×4 SUV, Jungle Limo or Limo Bus, keeping the agreed local rate.

Booking a local transportation guarantees a private service for the confirmed journey, without guaranteeing a specific category or model.

The category used in an airport transfer or trip between destinations does not determine the vehicle that will be assigned to local transportation.

Each local journey must be coordinated. A transfer does not include continuous availability of the vehicle or driver, nor a return trip, unless expressly contracted.

Stops must be reported at the time of booking so they can be included in the trip coordination.

Stops previously reported and confirmed as included do not generate an additional charge.

Detours, additional destinations and stops that extend the agreed route or duration must be discussed with Black Car CR. Our team will confirm their feasibility and any price adjustment before agreeing on them.

The customer must inform us if minors will travel and indicate their ages at the time of booking.

Child seats are coordinated upon request. To prepare the service, the necessary information about the child must be provided and the availability of the seat must be confirmed.

Minors must travel accompanied by a responsible adult.

Pets may travel at no additional cost when reported in advance and their transportation is coordinated with Black Car CR.

The customer must indicate the number and size of the pets to organize the space and the transportation conditions.

During the trip, pets must remain under the supervision of their responsible person and travel safely.

Hourly, daily, wedding, event or multi-stop itinerary services are provided according to the scope indicated in the quote and confirmation.

The reservation must specify the schedule, the routes and the contracted availability modality. Contracting a daily service does not imply unlimited 24-hour availability.

Additional routes, itinerary changes and schedule extensions must be coordinated with our team and are subject to availability and a rate adjustment.

Black Car CR provides services 24 hours a day with a confirmed reservation.

Services between 9:00 p.m. and 6:00 a.m. require a prior reservation and coordination. Immediate requests depend on availability at the time.

Passengers must use their seat belts and follow the driver's instructions.

The route and driving conditions are determined considering the safety of the passengers, the vehicle and the condition of the roads.

The 4×4 category can serve routes compatible with the vehicle's conditions, but it does not guarantee access to any road nor does it remove restrictions caused by floods, closures or unsafe conditions.

Schedules and travel times may vary due to traffic, weather, road closures or other circumstances that affect the journey.

When an incident affects the service, Black Car CR will communicate the available information and coordinate the possible alternatives.

If a breakdown occurs, our team will manage assistance and the continuity of the transportation according to the circumstances and availability. Route or meeting point changes will be communicated to the customer.

The customer must provide a telephone number with international dialing code and a valid email address, and must remain reachable to receive information related to their service.

Special instructions and particular conditions must be recorded in the quote or booking confirmation.

Cancellations, modifications and refunds are governed by the Black Car CR Cancellation, Modification and Refund Policy, available for review before contracting the service. See the Cancellation, Modification and Refund Policy.