Terms and Conditions of Website Use and Service Contracting

These Terms and Conditions govern access to and use of the website blackcarcr.com (the "Site"), as well as the request, booking and contracting of private transportation services with Black Car CR.

By browsing the Site, requesting a quote, making a booking or making a payment, the customer declares that they have read and accept these Terms, the Black Car CR Service Policies, the Cancellation, Modification and Refund Policy and the Privacy Policy. If you do not agree, you must refrain from using the Site and from contracting our services.

The specific conditions of each trip are detailed in the quote or booking confirmation and, in the event of any difference, prevail over the general conditions for that service.

The Site and the services are operated by AutoTransportesTerranova S.A., corporate ID 3-101-229501, domiciled in Nosara, Nicoya, Guanacaste, Costa Rica, under the trade name Black Car CR.

Contact: info@blackcarcr.com, +50686415222.

The customer agrees to use the Site lawfully and in good faith. The following is prohibited:

• Providing false, incomplete or third-party information without authorization.
• Attempting to access the Site's systems, accounts or data without authorization.
• Introducing viruses, malicious code or carrying out actions that affect its operation.
• Copying, extracting data in an automated manner or reusing its content for commercial purposes without written authorization.

To contract, the customer must be of legal age and have legal capacity. Anyone booking on behalf of other passengers declares that they have their authorization and undertakes to inform them of these conditions.

Black Car CR may suspend or limit access to the Site in the event of misuse or for maintenance or security reasons.

To organize the transportation, the customer must provide the date, time, origin, destination, number of passengers, luggage, special items, minors, pets, stops and correct and complete contact details.

A quote or booking request does not in itself constitute a confirmation of the service. The service is confirmed when Black Car CR issues the booking confirmation, which identifies the confirmed transportation and its details. The payment receipt only evidences the payment made.

The customer must review their confirmation and immediately report any incorrect information. Black Car CR is not responsible for consequences arising from erroneous or incomplete information supplied by the customer.

Quotes are valid for [number] days and are subject to availability at the time of confirmation.

Prices are expressed in United States dollars (USD) and include taxes; any extra charges will be notified to the customer with their order and will be added to the final price.

The price corresponds to the service described in the quote or confirmation. When several units are required, the booking will identify the number of vehicles and the total price of the service.

Any price difference due to changes in passengers, luggage, stops, detours, waiting time, or extensions of schedule or itinerary will be communicated to the customer before the adjustment is agreed.

Accepted payment methods: credit/debit card, bank transfer, payment link, cash, others. Card payments are processed by external providers; Black Car CR does not store full card details.

The customer may request their receipt or electronic invoice by providing the necessary fiscal information at the time of booking.

The customer may consult their booking and manage requests from the booking management panel or through the official Black Car CR customer service channels.

The customer must provide a telephone number with an international country code and a valid email address, and remain reachable. Black Car CR may send confirmations, reminders, meeting instructions and operational notices by email, messaging or telephone call.

Special instructions and particular conditions are only considered agreed when they are recorded in the quote or booking confirmation.

The services are private: the assigned vehicle is intended exclusively for the passengers of the booking. Transfers to and from airports, trips between destinations, local transportation and services by the hour, by the day or for events are offered, subject to availability and prior coordination.

The detailed operational conditions (categories, capacities, vehicle assignment, luggage, airports, stops, minors, pets, schedules, safety and unforeseen events) are set out in the Black Car CR Service Policies, which form an integral part of these Terms. The main points are:

• Commercial categories and capacity per unit: Black Car Standard (up to 8 passengers), 4×4 SUV (up to 3), Jungle Limo (up to 4) and Limo Bus (up to 15). Passenger capacity does not guarantee space for any quantity or size of luggage.
• Assignment: the booking guarantees the confirmed category; a specific model must be expressly agreed. A Standard service may be served with a 4×4 SUV, Jungle Limo or Limo Bus at no additional cost if there is sufficient capacity. Confirmed 4×4 SUV or Jungle Limo bookings keep the contracted category. A Limo Bus may be served with two Standard units when both adequately transport the group and its luggage.
• Local transportation: quoted at the Black Car Standard rate and the unit depends on availability, without guaranteeing a specific category or model. It does not include continuous availability of the vehicle or driver, nor a return trip, unless expressly contracted.
• Inclusions: private transportation, bilingual driver, air conditioning, bottled water and on-board Wi-Fi (subject to mobile network coverage).
• Schedules: 24-hour service with a confirmed booking; between 9:00 p.m. and 6:00 a.m. a booking and prior coordination are required.
• Safety: mandatory use of seat belts and following the driver's instructions. No passengers or items exceeding the safe capacity of the vehicle will be transported. The 4×4 category does not guarantee access to every road.

Cancellations, modifications and refunds are governed by the Black Car CR Cancellation, Modification and Refund Policy, available for review before contracting the service.

Changes of date, airport, itinerary or number of passengers that require reorganizing the transportation are subject to availability confirmation and, where applicable, to a price adjustment communicated in advance.

The customer agrees to:

• Correctly declare passengers, luggage, special items, minors and pets.
• Be ready at the confirmed place and time, and communicate any delay as soon as possible.
• Report flight changes, cancellations or itinerary modifications, and provide the new flight number and schedule.
• Provide accurate addresses and report access restrictions or road conditions.
• Maintain appropriate and respectful behavior during the trip, and take care of the vehicle.
• Supervise pets and ensure that minors travel accompanied by a responsible adult.
• Be liable for any damage that they or their companions cause to the vehicle, subject to prior verification.

Black Car CR may refuse to start or continue a service when there is a safety risk, aggressive behavior or conduct that endangers people or the vehicle, or when the safe capacity of the vehicle is exceeded, without prejudice to the provisions of the Cancellation, Modification and Refund Policy.

Travel times are estimates and may vary due to traffic, weather, road closures, flooding, unsafe conditions or other circumstances affecting the trip. The customer must take these into account when organizing their departure, especially for transfers to airports.

When an incident affects the service, Black Car CR will communicate the available information and coordinate the possible alternatives. In the event of a breakdown, it will arrange assistance and continuity of transportation according to the circumstances and availability.

Black Car CR shall not be liable for breaches or delays caused by fortuitous events or force majeure, including natural disasters, health emergencies, road closures, strikes, orders of authorities or other events beyond its reasonable control.

To the extent permitted by law, and without affecting the non-waivable rights of the consumer:

• Black Car CR does not guarantee that the Site is free of errors or interruptions, nor the uninterrupted availability of on-board Wi-Fi.
• It is not liable for indirect expenses or losses arising from delays beyond its reasonable control, such as missed flights, third-party bookings or activities unrelated to the service.
• It is not liable for forgotten items or undeclared valuables, although it will reasonably cooperate in locating forgotten items that are reported.
• The services carry [insurance coverage in accordance with applicable regulations: specify].

Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from willful misconduct or gross negligence.

The Black Car CR trademark, logo, texts, design, images, code and other content of the Site belong to Black Car CR or its licensors and are protected by intellectual property legislation. They may not be reproduced, modified or used commercially without prior written authorization.

Vehicle images and models are representative of each category; they do not constitute a guarantee of a specific model, unless expressly agreed.

The Site may contain links to or integrate with third-party services (payment gateways, maps, messaging, analytics). Black Car CR does not control and is not responsible for the content or practices of such third parties, which are governed by their own terms.

Black Car CR processes its customers' personal data in accordance with Law No. 8968, Protection of the Person regarding the Processing of their Personal Data, and its regulations.

We collect the data necessary to quote, confirm and provide the service: name, contact details, itinerary, flight number, passenger details (including the age of minors when a child seat is required), information about luggage and pets, and billing or payment details. We use them to provide the service, communicate with the customer, invoice, comply with legal obligations, improve customer care and safety, and handle claims.

We may share strictly necessary data with drivers, payment, technology and communications providers, and with authorities when required by law. We do not sell personal data.

The customer may exercise their rights of access, rectification, erasure and revocation of consent by writing to [privacy email]. The details of the processing, retention periods and use of cookies can be found in the Privacy Policy and the Cookie Policy [links].

For inquiries, requests or claims, the customer may write to [email] or contact us through [official channels]. We will endeavor to respond within a maximum of [number] business days. Claims must include the booking number and a description of what happened.

The customer retains their right to turn to the competent administrative and judicial authorities, including the National Consumer Commission of the Ministry of Economy, Industry and Commerce (MEIC).

Black Car CR may update these Terms, the Service Policies and other policies. The version in force will be the one published on the Site with its update date. Changes do not affect bookings already confirmed, which are governed by the conditions in force at the time of confirmation, unless the change is required by law or benefits the customer.

If any provision proves invalid or unenforceable, the others shall remain valid. The failure to exercise a right does not imply a waiver of it. These Terms, together with the referenced policies and the booking confirmation, constitute the entire agreement between the parties regarding the contracted service.

Electronic communications made through the official channels are valid for notification and evidentiary purposes.

These Terms are governed by the laws of the Republic of Costa Rica, including Law No. 7472 on the Promotion of Competition and Effective Consumer Protection. For any dispute, the parties submit to the competent courts of Costa Rica, without prejudice to the rights that the law recognizes to the consumer.